1. Legal Warranty

All products sold by Baldi Srl – Baldiflex are covered by the Legal Guarantee of Conformity provided for by applicable legislation.

The warranty lasts 24 months from the date of purchase and covers any lack-of-conformity defects present at the time of delivery.

In the event of a recognized defect, the customer is entitled to repair or replacement of the product at no additional cost, as provided by law.

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2. Extended Mattress Warranty (10 years)

Some selected Baldiflex mattresses benefit from an extended warranty of up to 10 years, with coverage progressively decreasing over time.

• 1st and 2nd year: full coverage (100%)
• From the 3rd to the 10th year: coverage proportionally reduced based on the year of use

Coverage Percentages

The percentage applies to the purchase value of the product.

The extended warranty covers exclusively:

• Structural defects in the materials
• Abnormal sagging not attributable to normal wear

• Confirmed manufacturing defects

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3. Validity Conditions

The warranty is valid provided that the product:

• Is used correctly
• Is placed on suitable orthopedic or conventional supports (download the guide)
• No damage caused by improper use or non-compliant maintenance is present

Using unsuitable or structurally incompatible supports may compromise the product and will result in loss of warranty coverage.

Not covered:

• Accidental damage
• Stains, burns, or tears
• Aesthetic defects
• Normal settling of materials
• Physiological variations in firmness
• Wear resulting from normal use
• Dimensional differences within ±3% in measurements
• Dimensional differences of ±7% in thickness
• Internal delamination within 3% of the surface area
  

Products covered only by the legal warranty

The extended warranty does not cover: all toppers, children's mattresses, mattresses from the Enjoy, Brio, Easy, Basic, Trionfo, Amazonia, Duck, Power, Buon Risveglio, Luxury, Easy Super Top, and RelaxOne series.

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4. Warranty Claim Procedure

To activate the warranty, you must:

1. Submit a written request by email or using the dedicated form on the Baldiflex website.
2. Attach proof of purchase (invoice or receipt).
3. Provide a detailed description of the problem.
4. Attach clear photographs of the defect found.

Each request will undergo a technical assessment by the relevant department or the manufacturer.

A response is generally provided within 5–10 working days of receipt of the complete documentation.

Based on the assessment carried out, Baldiflex reserves the right to decide whether to repair or replace the product, in accordance with the applicable warranty conditions.

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5. Services Not Covered by the Warranty

If the defect is not covered by the warranty conditions or the coverage has expired, a paid service may be offered following the issuance of a written quote.

In the event of repairs or replacements not covered by the warranty:

• Shipping costs (outbound and return) shall be borne entirely by the customer.
• Any labor and material costs will be specified in the quote.

If the quote is not accepted, the product will be returned with shipping costs borne by the customer.

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6. Applicable Law and Jurisdiction

These warranty conditions are governed by Italian law.

For any dispute relating to the interpretation, validity or performance of these conditions:

• If the customer is a consumer, jurisdiction shall lie with the court of the consumer’s place of residence or domicile, in accordance with applicable law.
• In all other cases, exclusive jurisdiction shall lie with the court of the registered office of Baldi Srl – Baldiflex.

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FAQ – Frequently Asked Questions

Does the warranty cover mattress wear and tear?

No. Normal wear and tear due to use over time is not considered a manufacturing defect.

What happens after the second year?

From the third to the tenth year, decreasing coverage applies according to the table provided.

Will I lose the warranty if I use an unsuitable base?

Yes. The use of unsuitable or structurally incompatible supports will void the warranty.

How long does the assessment take?

Generally, the assessment is carried out within 5–10 working days of receipt of the complete documentation.

What if the product is not covered by the warranty?

A quote for the possible repair will be sent. Shipping costs will be borne by the customer.